FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, with tags attached, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. What materials are your scarves made from?

We offer a variety of premium materials including:

  • 100% Mulberry Silk
  • Cashmere & Cashmere blends
  • Soft Wool
  • Lightweight Chiffon
  • Cotton and Modal blends

Material details are clearly listed on each product page.

6. Are the scarves suitable for all seasons?

Yes. We have lightweight silk and chiffon scarves for spring/summer and thicker cashmere/wool scarves for fall/winter.

7. How do I care for my scarf?

Care instructions vary by material and are provided on the product page and label. Most silk and cashmere scarves should be hand-washed or dry cleaned. Please avoid bleach and high-heat drying.

8. Are the scarves good for sensitive skin?

Yes. We use high-quality, soft materials. Silk and cashmere are naturally gentle on sensitive skin.

9. Do you offer gift wrapping?

Yes. We provide elegant gift wrapping and the option to add a personalized message at checkout — perfect for birthdays, holidays, or special occasions.

10. What size are the scarves?

Most of our scarves are generously sized (approximately 70" x 28" or larger) so they can be styled in multiple ways — as a scarf, shawl, or wrap.

11. Will the colors match the pictures?

We strive to show colors as accurately as possible. Slight variations may occur due to different monitor settings. Each product has multiple high-resolution photos.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my scarf arrives damaged?

Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.